Refund policy

Last Updated: August 24, 2026 
At Instrace, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains our statutory withdrawal right, return window, return eligibility, return method, return shipping costs, refund process, and contact information.
This policy applies to purchases made on https://www.instrace.com .

Statutory 14‑Day Withdrawal Right & Voluntary 30‑Day Return Window
Under German consumer law (BGB), you have a statutory 14‑calendar‑day withdrawal right. The withdrawal period starts on the day you or a third party (excluding the carrier) receives the goods. You may withdraw from your purchase contract within 14 days without providing any reason.
As an extra customer benefit, we voluntarily extend the return period to 30 days after delivery. Please note that this voluntary extended return service does not replace or restrict your statutory consumer rights under German law.

To be eligible for a return, your item must be:
Unworn or unused
In the same condition that you received it
With all original tags attached
In its original packaging
Accompanied by a valid receipt or proof of purchase, such as your order number

Items that do not meet these conditions may not be eligible for return. Hygiene‑related products are excluded from returns for statutory safety reasons, except for defective goods.

How to Start a Return
Before sending any item back, you must submit a return request. Please contact our support team to get a return authorization. Unauthorized returns may be rejected.
Contact information to request a return:
Email: hello@instrace.com
Phone: +49 531 264050
Please include your order number, item name, and reason for return in your message. Our team will respond with return instructions within 2–3 business days.

Return Shipping Costs
Within the statutory 14‑day withdrawal period, buyers are responsible for return shipping fees unless the item arrived defective, damaged, or incorrect. We recommend using a tracked shipping service. We are not responsible for lost returned packages.

Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. In compliance with German legal regulations, all valid withdrawal refunds will be processed within 14 calendar days. If approved, your refund will be processed to your original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Sale Items
Most sale items are eligible for return unless marked as final sale on the product page. Final sale items cannot be returned or refunded. This provision does not affect your statutory warranty rights for defective products under German law.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at our discretion. Your statutory legal rights remain fully protected.

Exchanges
We support exchanges subject to stock availability. If you need an exchange, please submit a return request and note that you would like to exchange for another size or style.

Contact Us
If you have questions about this return policy, please reach out:
Instrace
Hallestraße 55, Braunschweig, 38124, Germany
Email: hello@instrace.com
Phone: +49 531 264050