Privacy policy

Last Updated: August 24, 2026 
This Privacy Policy describes how Instrace (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information in compliance with GDPR when you visit, browse, or make a purchase from https://www.instrace.com (the “Site”), or otherwise interact with our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are
Instrace is an independently operated online retail store offering women’s fashion and dresses.
Website: https://www.instrace.com
Email: hello@instrace.com
Phone: +49 531 264050
Business Address: Instrace, Hallestraße 55, Braunschweig, 38124, Germany

Information We Collect
We collect personal information that you provide directly to us when placing an order, subscribing to newsletters, filling out forms, or contacting customer support. This information may include:
Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by our payment providers; we do not store full card details)
Order history and product preferences

We also automatically collect non‑personal data through cookies and analytics tools, such as IP address, browser type, device information, pages visited, and time spent on the website.

How We Use Your Information
We use your personal information for the following purposes:
Process, fulfill, and ship your orders
Send order confirmations, tracking updates, and customer support messages
Respond to your inquiries and provide after‑sales service
Prevent fraudulent transactions and secure our website
Send marketing emails if you have opted in (you may unsubscribe at any time)
Improve our website, products, and shopping experience

Sharing Your Information
We do not sell your personal information to third parties. We may share necessary data with trusted service providers who help operate our business, including payment processors, shipping carriers, e‑commerce platform providers, and email service providers. All third parties are required to protect your data and use it only for agreed purposes.
We may disclose your information if required by law, court order, or to protect our legal rights and safety.

Data Protection & GDPR Rights
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, restrict processing, data portability, and object to marketing communications. To exercise these rights, contact us via hello@instrace.com.

Cookies
Our website uses cookies to enhance user experience, remember preferences, analyze traffic, and support checkout functionality. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

Data Security
We implement standard technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no online transmission or electronic storage is completely secure.

Retention Period
We keep your personal data only as long as necessary to complete the purpose for which it was collected, including legal, accounting, and tax obligations under German law.

Children’s Privacy
Our website is intended for users aged 16 and older. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a minor, please contact us immediately.

Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date. Continued use of the site after changes means you accept the revised policy.

Contact
For privacy‑related questions, contact us at hello@instrace.com.